Find answers to common questions about product sourcing, pricing, shipping and ordering from China.
Do you have a minimum order quantity (MOQ)?
We support samples, small orders and bulk purchases. The minimum order quantity depends on the product and supplier. Please send us your required quantity and we will check the available options for you.
How are product prices calculated?
Product prices shown on our website are reference EXW prices. Final pricing may vary based on order quantity, product specifications and current supplier pricing. We will confirm the final quotation before you place the order.
Are shipping costs included in the product price?
No. Shipping costs are quoted separately based on the product, quantity, package size, weight, delivery destination and shipping method. Please provide your complete delivery address so we can calculate the shipping cost.
Can you source products that are not listed on your website?
Yes. If you cannot find the product you need on our website, send us the product name, specifications, pictures, links or other requirements. We can help search for suitable products and suppliers in China.
Can I order samples before placing a larger order?
Yes. We support sample orders and small quantity purchases. Sample availability, pricing and shipping costs depend on the specific product and supplier.
Do you inspect the products before shipping?
Yes. We can perform basic inspections such as checking product quantity, appearance, packaging and visible issues before shipment. If you require detailed laboratory testing or professional third-party inspection, please tell us in advance so we can quote it separately.
Can you repack or label the products?
Yes. We can help with repacking, replacing packaging, applying product labels, shipping labels and other basic preparation based on your requirements. Please provide your labeling or packaging requirements before the order is confirmed.
Do you ship worldwide?
Yes. We can arrange international shipping to many countries and regions. Available shipping methods and costs depend on the destination, product type, order size and delivery requirements.
What shipping terms do you support?
We can discuss different trade and shipping terms based on your order, such as EXW, FOB, CIF, DAP or DDP where available. The final shipping terms, responsibilities and costs will be clearly stated in the quotation.
Are duties and taxes included?
Unless specifically stated in the quotation, import duties, taxes and customs-related charges are not included. If you require a shipping option with duties and taxes included, please tell us your destination and requirements so we can check available options.
How long does it take to process an order?
Processing time depends on product availability, quantity, supplier lead time, inspection and packaging requirements. We will provide an estimated preparation and shipping timeline before you confirm the order.
How do I request a quotation?
Submit a quote request with the product, quantity, specifications and complete delivery address. We will check current product pricing, availability and shipping options, then send you a final quotation by email.
Still Have Questions?
Send us your product requirements, quantity and delivery destination. We’ll review the details and get back to you with a quotation.