Track Your Order

1. Check your account

Sign in to the account associated with your order and open Orders to view its current order status and details. Your account order list is for orders associated with that account.

If an order agreed through email or WhatsApp does not appear, contact us with your order or PI reference and the email address used for the order so we can check the account association.

2. Receive shipment details

After dispatch, we provide your tracking number or shipment reference and available carrier information by email and through your WhatsApp conversation with us. We also update the website order status.

Please use the carrier link supplied with the shipment details to check available transport updates. Some freight services provide shipment references and milestone updates rather than parcel-style tracking.

3. Understand the status

The website order status describes our order-processing record. It is different from the carrier’s transport status and may not change at the same time.

• Pending payment / On hold: payment or order confirmation is awaiting review.
• Processing: the order is being handled; this alone does not mean it has shipped.
• Completed: the website order has been marked complete. Check the shipping details for transit or delivery information.
• Cancelled / Refunded: refer to the written confirmation for the scope and outcome of the cancellation or refund.

4. Need an update?

If you cannot locate your order, have not received shipment details after an expected dispatch, or need help understanding a carrier update, contact us through your existing conversation or the contact form.

Include your order or PI reference and a short description of the question. We will check the order records and available shipping information. Please do not share account passwords or payment credentials.

For shipping arrangements and responsibilities, see our Shipping Policy. For a product or delivery issue, see Returns & Refunds.