Privacy Policy

1. Information we handle

You may provide your name, company, email address, telephone number, billing and delivery details, product requirements, quantities and account information. Order communications may include quotations, PIs, payment status, shipment details and photographs supplied to resolve an issue.

We receive information through account registration, website forms, orders, email and direct WhatsApp conversations. For individually researched business enquiries, we may also use professional contact details available on public business websites or directories.

Website and service providers may process technical information such as IP addresses, browser details, session information, security logs and form-submission records to operate and protect the service. Please provide only information relevant to your enquiry; do not send full card details or passwords through a form or message.

2. How we use information

We use information to respond to enquiries, prepare quotations and order documents, manage accounts, arrange procurement and delivery, communicate order updates, resolve support requests and maintain necessary transaction records. Technical information supports website operation, fraud prevention and security.

Where applicable, the legal basis depends on the purpose: taking steps toward or performing a contract, meeting legal obligations, legitimate interests in running and protecting our business where these do not override your rights, or consent where required. You may withdraw consent for consent-based processing without affecting processing already lawfully carried out.

3. Business communications

Order, account and support messages are part of handling your enquiry or transaction. We may separately send individually prepared business introductions or relevant business updates where permitted by applicable law. Public availability of an email address or registration of an account is not treated as blanket marketing consent.

You can ask us to stop marketing messages by replying to the message or contacting us. We will respect that request and may retain a limited suppression record to avoid contacting you again for marketing. Necessary order or account communications may continue.

WhatsApp is used for direct customer communication. This website does not automatically subscribe registered customers to a marketing campaign.

4. Service providers & sharing

Information may be handled by providers supporting hosting, website maintenance, form processing, email delivery, payment processing and shipping, to the extent needed for those services. Necessary order specifications may be shared with suppliers; delivery contact details may be shared with the carrier or agreed forwarder.

The payment provider used for an order is identified when payment is arranged. That provider handles payment information under its own applicable terms and privacy notice. We may also disclose information where legally required or necessary to establish or defend a legal claim.

External services such as WhatsApp and carrier websites have their own privacy practices. Please review their notices when using them.

5. Cookies & website operation

WordPress and WooCommerce may use cookies or similar session mechanisms for sign-in, account security and shopping or checkout functions. Hosting and form tools may retain operational logs and submission statistics.

We do not currently operate an advertising campaign or intentionally configure advertising pixels on this website. If optional tracking is introduced, we will update the relevant information and obtain consent where required.

You can manage cookies through your browser. Blocking essential cookies may prevent sign-in or other account functions from working.

6. International handling

Our business is based in China and serves customers internationally. Information may be handled in China and in countries where our service providers or delivery partners operate.

Where applicable data-protection law requires safeguards for a cross-border transfer, the relevant transfer must use an appropriate lawful mechanism. Contact us for information about the arrangements applicable to your enquiry or order.

7. Retention & security

Retention depends on the purpose of the information, the account or business relationship, transaction and legal record requirements, and any unresolved dispute. There is no single automatic deletion period for every type of account or order record.

We use access controls and the security features of our website and service providers to limit inappropriate access. Please keep your account password private. No online system can guarantee absolute security.

8. Your requests & choices

Depending on the law that applies, you may request access, correction, deletion, restriction or a portable copy of your personal information, or object to certain processing. You may also complain to the relevant data-protection authority.

Submit a request through our contact form or existing business contact. We handle requests manually and may ask for proportionate information to verify your identity. There is no need to use an automated account-deletion button.

Some transaction or legal records may need to be retained even if an account is closed. We will explain relevant limitations and respond within the time required by applicable law.

9. Updates to this notice

We may update this notice when our services or data-handling practices change. The date above identifies the current version. Where a change requires a separate notice or consent, we will address that requirement.